THOMAS is delighted with its latest CQC inspection report for Witton Bank Blackburn in which we were rated “Good” in all areas. This achievement is due to our committed and dedicated team of workers, manager and senior management team. Some of the comments published in the report included:

“The service delivered safe treatment. Staffing levels were sufficient to deliver safe care.
Staff completed comprehensive risk assessments of clients and developed risk management plans. Systems were in place to protect clients from abuse. Staff followed appropriate medication management protocols. Policies and processes were in place to ensure the safety of the environment.

Care and treatment was delivered in line with national guidance and best practice. Clients had their needs fully assessed. Care records were comprehensive, holistic and completed in a timely manner. Clients had physical health concerns managed appropriately. Staff were suitably skilled and supported to meet their roles and responsibilities. Clients had their needs fully assessed. Care records were comprehensive, holistic and completed in a timely manner. Clients had physical health concerns managed appropriately. Staff were suitably skilled and supported to meet their roles and responsibilities.

Staff treated clients with consideration and compassion. They demonstrated good knowledge of their individual needs. Clients were involved in decisions about their care and treatment.

The service had clear process for referral, admission and discharge of clients. Staff worked collaboratively with other services to facilitate these processes. Clients had access to a arrange of facilities to support their treatment.

The service was well led. There was a governance structure and processes to support quality assurance. Staff and clients spoke positively about the management of the service.”